Shipping policy

Effective Date: 21 March 2026

At Suraj Enterprises, we aim to process and deliver customer orders safely and within the estimated delivery timeframe.

1. Business Information

  • Trade Name: Suraj Enterprises
  • Legal Name: Sohil Khan
  • Business Type: Proprietorship
  • GSTIN: 23RCSPK1532A1ZN
  • Registered Address: Floor No. 2, Building No. 3, Sohil, Ashoknagar Bypass, Ashoknagar, Madhya Pradesh – 473331, India

2. Order Processing

Orders are generally processed within 1–3 business days after successful order confirmation and payment verification.

Processing may take additional time during weekends, public holidays, promotional periods or periods of high order volume.

3. Delivery Time

After dispatch, orders are generally delivered within 3–7 business days, depending on the customer's location and courier service.

Remote or difficult-to-reach locations may require additional delivery time.

4. Shipping Charges

Any applicable shipping charges will be displayed during checkout before the order is confirmed.

Where free shipping is offered, the applicable terms will be displayed on the website or checkout page.

5. Order Tracking

Once an order has been dispatched, tracking information may be provided through the contact details supplied by the customer.

Customers can use the tracking information to monitor their shipment.

6. Delivery Delays

Delivery timelines are estimates and may be affected by circumstances beyond our reasonable control, including:

  • Courier or logistics delays
  • Weather conditions
  • Public holidays
  • Natural events
  • Transportation disruptions
  • Incorrect or incomplete addresses
  • High-volume sale periods
  • Technical or operational issues

We will make reasonable efforts to assist customers in case of significant delays.

7. Incorrect Address

Customers are responsible for providing a complete and accurate delivery address.

If delivery fails because of an incorrect or incomplete address provided by the customer, additional delivery charges or other applicable arrangements may apply.

8. Damaged or Tampered Package

Customers are advised to check the package at the time of delivery where reasonably possible.

If a package appears visibly damaged or tampered with, customers should document the condition and contact customer support as soon as possible.

9. Wrong, Missing or Damaged Products

If you receive a wrong, missing or damaged product, please contact us through the customer-support details provided on the website.

Such cases will be reviewed according to our Return & Refund Policy.

10. Delivery Partners

We may use third-party courier and logistics providers to deliver orders.

Delivery timelines may vary depending on the courier partner, destination and other logistical circumstances.

11. Cancellation After Dispatch

Once an order has been dispatched, cancellation may not be possible.

In such cases, the customer may need to follow the applicable return process described in our Return & Refund Policy.

12. Failed Delivery

If a courier partner is unable to deliver an order because of an incorrect address, unsuccessful delivery attempts, refusal to accept the package or other delivery circumstances, the shipment may be returned to us.

Customers may contact support for assistance regarding such orders.

13. Consumer Rights

This Shipping Policy is intended to operate in accordance with applicable Indian laws and consumer-protection requirements. The Department of Consumer Affairs lists the Consumer Protection (E-Commerce) Rules, 2020 and the 2026 amendment among the applicable e-commerce rules. Consumer Affairs

Nothing in this policy is intended to restrict consumer rights that cannot legally be excluded.

14. Policy Updates

We may update this Shipping Policy from time to time due to changes in our business, shipping arrangements or applicable requirements.

Any updated version will be published on this page with a revised effective date.

15. Contact

For questions regarding shipping, tracking, delivery delays or other order-related concerns, customers may contact Suraj Enterprises through the customer-support details provided on the website.

Suraj Enterprises
Legal Name: Sohil Khan
GSTIN: 23RCSPK1532A1ZN
Business Type: Proprietorship
Registered Address: Floor No. 2, Building No. 3, Sohil, Ashoknagar Bypass, Ashoknagar, Madhya Pradesh – 473331, India