Refund policy

Effective Date: 21 March 2026

At Suraj Enterprises, we aim to provide our customers with a smooth shopping experience. If you receive a damaged, defective, incorrect, or otherwise eligible product, you may request a return or refund in accordance with this policy.

1. Business Information

  • Trade Name: Suraj Enterprises
  • Legal Name: Sohil Khan
  • Business Type: Proprietorship
  • GSTIN: 23RCSPK1532A1ZN
  • Registered Address: Floor No. 2, Building No. 3, Sohil, Ashoknagar Bypass, Ashoknagar, Madhya Pradesh – 473331, India

2. Return Window

Eligible products may generally be returned within 7 days of delivery.

The return request should be submitted within the applicable return period.

3. Eligible Reasons for Return

A return may be accepted if the product:

  • Arrives damaged
  • Is defective or has a manufacturing issue
  • Is different from the product ordered
  • Is missing essential components or accessories
  • Does not reasonably match the product description

Certain products may have specific return conditions mentioned on their product page.

4. Return Conditions

To be eligible for a return:

  • The product should generally be unused, except where use is necessary to identify a defect.
  • Original packaging should be retained where reasonably applicable.
  • Tags, accessories, manuals and other included items should be retained where applicable.
  • Photographs or other information may be requested to verify the issue.
  • Products damaged through misuse, improper handling or unauthorised modification may not qualify for return.

5. How to Request a Return

  1. Contact us through the customer-support details provided on the website.
  2. Provide your order details and reason for the return.
  3. Provide photographs or other requested information, if required.
  4. We will review the request.
  5. If approved, we will provide instructions for returning the product.

6. Product Inspection

Returned products may be inspected after receipt.

If the product meets the applicable return conditions, the return will be processed. Where a return does not meet the applicable conditions, it may be declined to the extent permitted by applicable law.

7. Refunds

Once an eligible return is approved and processed, the applicable refund will generally be issued to the original payment method or another appropriate payment method.

The time taken for the refund to appear in the customer's account may depend on the payment gateway, bank or financial institution.

8. Replacement

Where appropriate and subject to availability, an eligible damaged, defective or incorrect product may be replaced.

If a replacement is unavailable, an eligible refund may be provided.

9. Non-Returnable Situations

A return may not be accepted where:

  • The product has been improperly used or damaged after delivery.
  • The product has been altered or modified by the customer.
  • Required components or accessories are missing where they are material to the product.
  • The return request is made outside the applicable return period.
  • The product is specifically excluded from returns under its applicable product policy.

These exclusions do not limit consumer rights that cannot legally be excluded.

10. Return Shipping

Where the return is due to an incorrect, damaged or defective product attributable to the seller, the applicable return-shipping arrangement will be communicated to the customer.

For other eligible returns, return-shipping costs may apply depending on the product and circumstances.

11. Order Cancellation

Customers should request cancellation as soon as possible before dispatch.

Once an order has been dispatched, cancellation may not be possible and the customer may need to use the applicable return process.

12. Failed or Delayed Delivery

If an order cannot be delivered or is returned to us because of a delivery issue, customers may contact us for assistance and an appropriate resolution will be provided based on the circumstances.

13. Fraudulent or Abusive Returns

We may review unusual, fraudulent or abusive return activity and take appropriate action consistent with applicable law.

14. Consumer Rights

Nothing in this policy is intended to restrict or remove consumer rights available under applicable Indian law. The Consumer Protection (E-Commerce) Rules, 2020 apply to goods and services bought or sold through digital/electronic networks, and the Department of Consumer Affairs currently lists the 2026 amendment to those rules. Consumer Affairs

15. Policy Updates

We may update this Return & Refund Policy from time to time. Any updated version will be published on this page with a revised effective date.

16. Contact

For return, replacement or refund-related queries, customers may contact Suraj Enterprises through the customer-support details provided on the website.

Suraj Enterprises
Legal Name: Sohil Khan
GSTIN: 23RCSPK1532A1ZN
Business Type: Proprietorship
Registered Address: Floor No. 2, Building No. 3, Sohil, Ashoknagar Bypass, Ashoknagar, Madhya Pradesh – 473331, India